Primetherapeutics.com is an official website of Prime Therapeutics LLC which is a Pharmacy Benefit Manager (PBM) situated in the United States. The head office of the company is based in Eagan, MN, US. It is an independent company that is owned by insurers and organizations that offers non-profit health plans like Blue Cross and Blue Shield (BCBS) programs. The company operates offices in different states of US along with contact centers in Irving, Nebraska and Omaha. It also operates two specialty mail-service pharmacies in New Mexico and Texas.
The company was founded in 1987 by Blue Cross and Blue Shield situated in Minnesota to provide formulary services to plans offered by the two insurance providers across the United States. The former name of Prime Therapeutics was Pharmacy Gold which was later changed in 1998. By 2016, the company is serving more than 25 million members.
The company claims to merge pharmacy and medical benefits and offered cheaper drugs. According to the website, the net cost per prescription by Prime is $5.45 which is less than any other competitor. The company only serves US residents as all the services are designed for US based consumers. To reach their customer support, you can contact on the provided phone contact or email.
Primetherapeutics is a renowned company based in the United States with its offices working all across the country. This makes it a legal, safe and trustworthy company and pharmacy to deal with. Customer reviews are also easily available on different review websites as well as pharmacy verification sources.
Even though, Prime Therapeutics LLC is not a BBB accredited business yet, but it is still rated as A+ on a scale of A+ to F which is excellent. According to BBB, the company has closed 15 complaints in last 12 months and 60 in last 3 years to customer satisfaction.
On the other hand, customer reviews are not satisfactory about the company. On Yelp.com, the website is rated as 1 out of 5 which is the lowest rating for any business. In fact, 21 out of 22 reviews are negative about them on Yelp.
Most customers are not happy about their customer service. In fact, it is the most common complaint on almost every other review. Some customers called their support pathetic, unhelpful and unfriendly while others said they had to spend hours on the phone but their issues remained unresolved.
The company is also rated by 202 current and former employees on glassdoor where is received an aggregate rating of 2.9 out of 5 which is below average if compared to other listed companies on the same website.
Primetherapeutics.com Reviews 2016
Customer reviews and online feedback remained negative in 2016 with absolutely no change in what customers have to say about them. Even though, there are few negative feedback and reviews about the company, but it serves more than 25 million out of which few negative reviews look understandable. But the real issue is lack of positive reviews as almost all feedback is negative.
Customers are calling the company as awful, worst nightmare and a lot more worse names. According to one customer, “Run form this company”.
According to the LegitScript, which is an NABP approved online pharmacy verification program, Primetherapeutics.com is a legal and trustworthy pharmacy for the United States residents.
Even though, it is legal and trustworthy, but the services and products offered by Prime Therapeutics are limited to only US based users. Other than that, the services are mostly reviewed negatively by the customers on different review website and there is no change in the feedback in last one year.
Primetherapeutics.com Coupon Codes
The pricing information is not available on the website as it offers wide range of services. To learn about their pricing or additional discount offers, customers can call their customer support or reach out to their offices situated in different US cities.
According to the website, customers can save up to $330 every year on their prescription medication through Prime.
Primetherapeutics is a large company which acts as Pharmacy Benefit Manager (PBM). It also acts as a mail-order pharmacy in couple of states in America. The official website is well designed and easy to use. The company also offers handful of services to choose from. It is a renowned company based in the United States which makes it authentic. Even though, customer feedback and mostly negative with an aggregate below average rating but the pharmacy and company are ranked as legal by Legit Script while BBB also rates it as A+ Business. All in all, it deserves 1.5 out of 5 star rating for poor feedback and range of services offered.